Troutman Pepper has been shortlisted for four 2023 Financial Times Innovative Lawyers Awards North America. The firm is up for recognition in the Innovative Lawyers in Energy Transition, Innovative Lawyers in Cyber Security & Data Protection, Change Maker, and Innovation in Digital Solutions categories.
Troutman Pepper has been named a finalist in the “Best Business Team” category of the 2023 American Lawyer Industry Awards, which recognize the most exceptional lawyers, law firms, legal departments, and organizations in the country.
Troutman Pepper has been recognized in Fast Company’s fifth annual list of the 100 Best Workplaces for Innovators, earning a spot in the top 50 for its investment in cultivating a culture of innovation.
Troutman Pepper’s Shana Beldick and Daniel Pulka provide tips on how to foster an internal service culture by moving past a scattered approach for collecting feedback and applying best practices for a firm’s non-lawyer business professionals.
Members of Troutman Pepper’s client experience team attended the Qualtrics X4 Summit to uncover new ways we can serve our clients better and to share how our attorneys are putting the client experience front and center.
2022 was a year of transition, with law firms and clients moving into a new post-pandemic phase while dealing with rising inflation and global uncertainty. Throughout this time, we have been working with clients of all sizes to collect feedback.
In a pitch to a prospective client, it is common to see the general counsel ask attorneys to provide information on three topics: approach for the matter, proposed budget, and the unique value the firm could provide.
Direct feedback from your client is the best way to understand what your client values and needs. And acting on that feedback is the clearest way to improve relationships and inform client development strategies.
June commemorates diversity, equity, and inclusion (DEI) with the celebration of Pride Month and Juneteenth. In keeping with this month’s emphasis on DEI, this installment of the Client Care Corner focuses on DEI’s growing importance within the legal sector.